At Richmond Vona, we believe every client deserves to be treated like family, not just another case number. In Western New York, we take pride in being “Good Neighbors,” and that means standing up for those who have been let down by the institutions trusted to care for them.
When our client moved into a local nursing home, her family expected she would be safe. Instead, a failure in basic supervision led to an unwitnessed fall. The impact was devastating, resulting in fractures to her tibia and femur that required intense surgery.
But the ordeal didn’t end in the operating room. While she was supposed to be recovering, the facility failed her again. Due to a lack of proper movement and care, she developed severe bedsores on her ankle. The neglect was so significant that she was forced to undergo additional surgery to treat the wounds. For someone already struggling to regain her mobility, these preventable injuries were a heartbreaking setback.
The Richmond Vona Approach: Relentless and Transparent
In many nursing home neglect cases, insurance companies try to drag out the process for years. At Richmond Vona, we do things differently. We take on fewer cases so we can provide high-quality, aggressive representation and the undivided attention our neighbors deserve.
- Proactive Advocacy: We stayed diligent, maintaining constant communication with the defense. By providing them with exactly what they needed to see the clear evidence of negligence, we empowered the defense attorney to get settlement authority away from the insurance carrier.
- Family-First Communication: We know how overwhelming the legal process can be. We kept our client and her Power of Attorney (POA) in the loop every step of the way, ensuring they felt supported and heard.
- A Rare Result: Thanks to our team-first approach and tenacity, we were able to resolve this case before filing a lawsuit.
Fighting for What’s Right
We are proud to have secured justice for this client, with a $245,000 result for her pain, suffering, and other damages. At Richmond Vona, we don’t just settle for what’s easy; we fight for what is fair. If you or a loved one has been harmed by nursing home neglect, know that we have your back. Because at Richmond Vona, you are worth fighting for.