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Why Is It Important to Have Empathetic Lawyers?

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Content Reviewed By:

John Richmond, Co-Founder and CEO

October 30, 2025

After experiencing a traumatic accident, you might feel overwhelmed, frightened, and anxious at the thought of pursuing a personal injury lawsuit and diving headfirst into the legal system. An empathetic lawyer can understand your pain, helping them determine the best way to assist you and ease your stress throughout the legal process.

Empathy and compassion are key traits observed in effective health care professionals. The same ability to connect with and respond to patients’ needs also applies to the relationship between an attorney and client. At Richmond Vona, we treat our clients like family, prioritizing accessibility, open communication, and personalized service to give you the best possible experience.

ON THIS PAGE

Open, Honest Communication: A Core Value
We Can Fight For You Because We Listen to You
Creating a Positive, Empathetic Culture from the Ground Up
We’re Here To Help You However We Can
We Listen To Our Community
Richmond Vona Is Here For You When The Unexpected Happens

Open, Honest Communication: A Core Value

Our firm’s commitment to open and honest communication is part of our empathetic approach to representation. We aim to be as accessible and convenient as possible to our clients, whether that’s over the phone, through email, or whatever your preferred method of communication is.

When you have questions, your Richmond Vona attorney is just a phone call away. You’ll always know the status of your case, your next steps, and what—if anything—we need from you.

“Bad MC accident resulting in limb loss. Promptly respond to requests for services & resources. Treated with dignity and care from start to finish and would seek their services again at a moment’s notice.”

- Kevin J.

“My lawyer was amazing. He looked out for me so much. I appreciate him calling me for on my special holidays, my birthday, etc. he cared. I appreciate you my brother if you’re reading this, I want you to know thank you so much. May the most high continue to bless you in the company.”

- Marcos L.

“Everyone was very nice,helpful,patient,empathetic very hands-on I couldn’t ask for a better team to handle my case.”

- Dom B.

We Can Fight For You Because We Listen to You

We take the time to get to know our clients and their families on a personal level. When you talk to us about your struggles and concerns, we listen intently. We’re committed to treating you with the respect, compassion, and individualized attention you deserve.

Research shows that empathy helps health care professionals better understand the needs of their patients, who feel more comfortable discussing their concerns. Our attorneys know that no two cases are the same. Understanding your unique wants and needs helps us be better, more effective lawyers as we work to win you the results you deserve.

“This review is invaluable in comparison to the quality, commitment, and attention that Richmond \ Vona has given to me. If you are looking for an attorney that provides consistent communication, that explains clear and concisely the process and details of your case, and that goes out of their way to take upon the burden of endless bureaucracy and gathering of paperwork, then your search has landed you rightfully here. In my troubling and lonely experience of healing from my injury, my attorney Michael, and his wonderful team, Rose, Rachel and Katrina have all genuinely cared about my recovery spending their time to listen and empathize with me. At the resolution of my case, Michael did not allow me to settle for less than deserved and went out of his way to ensure this during negotiation. With Rose, Rachel and Katrina, they have really done the heavy lifting making sure everything was in order and I could focus on getting better. While I pray that I have good health and caution throughout my life, Richmond\Vona is the only firm I would want as my representation in any unfortunate circumstance again. You deserve to be taken seriously, and they will be even more.”

- Theo M.

“Michael handled my case and I could not be happier. Everyone is kind, empathetic and they explain everything. I was kept up to date as things changed and was always asked “ what are your thoughts?” Always wanting MY Thoughts, answering my questions. They TRULY CARE about YOU and doing what’s RIGHT!!! I will highly recommend them.”

- Trish C.

Creating a Positive, Empathetic Culture from the Ground Up

Co-founder and CEO John Richmond and Co-founder Keith Vona have cultivated a compassionate, responsive culture at our firm from tday one—making empathy and individual care a priority throughout the legal process.

“Keith Vona is the BEST! Mr. Vona provided outstanding service in a challenging settlement case. His attention to detail infused with empathy was greatly appreciated and respected. The case was successfully settled thanks to his skill, knowledge, and expertise.”

- David A.

“John Richmond is a dedicated, knowledgeable and passionate attorney. He will be as thorough & persistent with your claim as he is caring & kind to you. Together Keith Vona & John make a great team & that’s what you want. Experienced personal injury & medical malpractice attorneys that will fight for you with the empathy & fairness you deserve.”

- Susan C.

“At this writing, I have known KEITH VONA for about eleven years. Although our relationship began as/and remains a business one, a bond of friendship grew out of that which will never be broken. Under some very difficult circumstances, Keith came into our world and became our most trusted legal warrior. His empathy, honesty, attention to every detail, research, and commitment to us and to our case brought everything to a good conclusion. Keith Vona is a great attorney to have in your corner, whatever the case may be.”

- Karen G.

We’re Here To Help You However We Can

We know that when you feel heard and understood, you feel more at ease. With Richmond Vona, you can rest well and focus on healing with the knowledge that your attorney has your back and cares about getting you the best possible outcome.

If you and your family have needs or concerns, we’ll do everything we can to help out.

“John Richmond has been extremely helpful on several occasions with matters we presented to him. I was very impressed with the exceptional diligence and professionalism he exhibited in successfully handling those issues. He took into consideration my thoughts and reasons behind the items I felt needed to be addressed. He went out of his way to make meeting with us a very convenient and pleasant experience. When our son required assistance with a custody issue we again went to Mr. Richmond. As it was an issue that was outside the scope of his expertise he did not hesitate to recommend another attorney in the field which was needed. That attorney was also exceptional and that case was also successfully resolved and for that recommendation we truly thank him. We will, beyond any doubt, utilize his firm and services for any matters that may arise in the future. I do not hesitate to highly recommend Mr. Richmond and his firm.”

- Linda V.

We Listen To Our Community

We prioritize giving back to our community, staying involved with local organizations in Buffalo, Niagara Falls, Rochester, and throughout Western New York. Our Monthly Acts of Kindness program aims to support numerous worthy causes through volunteering, fundraising, sponsorships, and more.

“Richmond Vona are deeply dedicated to serving their community. They support countless important causes around WNY. I work at Compeer of Greater Buffalo, a mental health nonprofit organization, and Richmond Vona has supported our clients in several ways, from volunteering to mentor youth, to donating holiday gifts for our youth clients to supporting our work with veterans.”

- Ashleigh C.

Richmond Vona Is Here For You When The Unexpected Happens

With more than two decades of combined experience in personal injury law, Richmond Vona has helped recover over $200 million in compensation for those who need it most. We’re committed to treating you and your family with the dignity, compassion, and empathy you deserve while we fight to get you the best possible results.

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